Customer lifts can be found in the main lift lobby and stairwell. There is a functioning lift located in the car park situated in the pedestrian entrance just off New Elvet Bridge but please be aware, you can no longer access shop level using this lift.
Female toilets, disabled toilet and baby feed and change facilities are located on level 7 of the main stairwell with direct lift access. Male toilets, disabled toilet and baby change and feed facilities are located on level 5 on the main stairwell, also with direct lift access. Our facilities are well signposted in the shopping centre.
Additionally, we provide accessible bays on level 1 of Prince Bishops Car Park, also located on this level is Shopmobility which you can read more about below. There are various help points in the shopping centre where you can speak directly to a member of staff. Alternatively, for more information please call us on 0191 375 0416 or email a member of the team here.
The Durham Shopmobility Scheme
The Durham Shopmobility Scheme is located on the ground floor of the Prince Bishops Car Park. Those with limited mobility can hire motorised scooters, manual wheelchairs, and power assisted wheelchairs here, to assist in accessibility to Durham’s shopping and leisure facilities.
Shopmobility is for anyone, young or old, with a temporary or permanent disability.
You will need to register on your first visit, so take along identification which shows your name and address. You can then hire equipment on a short-term basis (per hour) or on a long-term basis (2 days or more).
For further information and prices call 0191 386 8556
Please go to http://durhammobility.co.uk for opening times.