Centre Management Offices,

Prince Bishops Shopping Centre

High Street, Durham, DH1 3UJ


0191 375 0416
0191 375 0417




MONDAY 9am - 5.30pm
TUESDAY 9am - 5.30pm
WEDNESDAY 9am - 5.30pm
THURSDAY 9am - 5.30pm
FRIDAY 9am - 5.30pm
SATURDAY 9am - 5.30pm

11am - 5.00pm



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Car Park Refurbishment


Prince Bishops Shopping Centre is continuing its investment with an exciting refurbishment programme for the centre car park. In a project with an investment of over £1million, the already award-winning car park will undergo a full makeover, providing shoppers and visitors to Prince Bishops and the city with a modern, secure and convenient car parking facility.    


The car park will remain open and in operation, with only selected levels of the car park closed at stages during the works. Whilst we don’t anticipate delays, we recommend visitors plan their journeys and allow additional time. During the refurbishment, our centre team will be doing all they can to minimise disruption. Updates on the refurbishments will be provided via this page and social media channels, Twitter & Facebook


Prince Bishops Shopping Centre and all your favourite retailers are not affected by the refurbishment work and will remain open as usual. For more information please call Prince Bishops Car Park on 0191 375 0416 or email, with any queries.






Some of the most frequently asked questions about parking at Prince Bishops during the refurbishment are answered below. For more information please call Prince Bishops Car Park on 0191 375 0416 or email, if you have another question you'd like the answer to. 


Q. Can I still park in Prince Bishops Shopping Centre Car Park?

A. Yes, the car park will remain in operation, with only selected car park levels closed at any one time during the works.


Q. What will the car park opening hours be? 

A. The car park will open at 6 am and close at midnight each day. Whilst we don’t anticipate a change to the opening hours during the refurbishment, please call Prince Bishops Car Park on 0191 375 0416 for updated information. 


Q. How do I enter and exit the car park?

A. The existing entrance and exit ramps will remain unchanged. The entranceway is located via the A690, Leazes Road.  


Q. Will there be any accessible parking spaces? 

A. Yes, we will continue to have a number of accessible parking bays available throughout the course of the refurbishment (subject to availability). Accessible bays are currently located on level 1 of the car park. 

Q. Will the car park be accessible?

A. Yes, excellent access will be maintained throughout the car park during the works. Accessible passenger lifts, providing access from all levels of the car park to shops and high-street can be found by the main stairwell. A centre map can be found here.  


Q. Can I park my car overnight? 

A. Yes, cars can be parked or remain in the car park overnight. You can find more detailed information on overnight parking tariffs here. 


Q. How much will it cost to park? 

A. Car parking charges will remain unchanged. You can find more detailed information on parking tariffs here. 


Q. Do you provide motorcycle parking? 

A. Due to the automatic barriers, motorcycle parking is not recommended in this car park. 


Q. How long will the car park refurbishment take?

A. Completion of the initial phases are planned for October 2019.  


Q. Why is the car park being refurbished?

A. The car park will be undergoing general repairs and modernisation, this includes resurfacing and redecoration. Including within the planned works is the addition of electric vehicle charging stations, also called EV charging stations or EV charging points. 


Q. Will the refurbishment affect the ANPR and payment system? 

A. No, during the refurbishment the ANPR (automatic number plate recognition) and payment system will not be affected. Payment should be made as normal at the nearest available payment station located in the car park lift lobbies. 


Q. What if I need assistance in the car park? 

A. Throughout the car park, there are various help points should further assistance be required. Additionally, the Prince Bishops Ambassador Team frequently patrols all areas of the centre and car park and can be identified by their light blue tabards. 


Q. Can I still access the shopmobilty services?

A. Yes, the shopmobility service operates from the ground level of the multi-storey car park and will remain open as usual. You can find their contact details here


Q. Will the public toilets and baby changing facilities remain open? 

A. Yes, all public toilets and baby changing facilities will remain open as usual. Female toilets, accessible toilets and baby changing facilities are located on level 7 of the car park, by the main stairwell. Male toilets, accessible toilets and baby changing facilities are located on level 5 of the car park, similarly by the main stairwell. All toilets can be reached via a direct lift and are signposted throughout the shopping centre. These facilities are open in line with shopping centre core trading hours, which are 9 am to 6 pm.


Q. Is there a vehicle height restriction?

 A. Yes, the vehicle height restriction to enter the car park is 6 feet 8 inches. This restriction will remain in place throughout the car park refurbishment.


Q. How do I give feedback or report a problem?

 A. We are committed to providing patrons of the car park with the highest standards of customer care throughout the refurbishment. If you would like to report a problem or give feedback please let us know by email or call the team on 0191 375 0416. 




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